We at Marina Auto Body understand that dealing with a car accident can be a stressful and daunting experience. However, we’re here to help and ease your frustration! At our auto repair shop in Orange County CA, we want you to be well informed about the repair process. We have provided a list of frequently asked questions from previous clients we have worked with. The answer to these popular questions should ease any amount of confusion you may have. If you have questions regarding the status of your vehicle repair, please go to our vehicle status page. If you cannot find the answer to your question below, please contact us. We are more than happy to assist you! Below are answers to questions about accident involvement, payments and warranty, and general information.
1) WHO IS RESPONSIBLE FOR THE REPAIR BILL?
The vehicle owner is. However the insurance company has a legal obligation to their insured to pay for the repairs. Generally an insured will pay their deductible and the insurance company will pay the rest to the insured unless you specifically notify the insurance you want them to pay the body shop directly. If this were so you would need to sign" Direction To Pay" which give authorization to the insurance to pay us directly.
2) HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is ready to be picked up. We will normally contact you a day in advance. You can also check this website. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
3) HOW LONG WILL MY CAR BE IN THE SHOP?
At the time that you drop off your vehicle to us we will give you a target date. We will be able to update you with in a few days to confirm that target date. This will be once the parts are ordered and we know that they will be delivered promptly and that we have called the insurance company for any additional damages if necessary.
4) HOW SOON CAN I LEAVE MY VEHICLE FOR IT TO BE REPAIRED?
We can provide you with the earliest appointment available. Unless your vehicle is un-drivable then you may be able to leave it immediately
5) DO I HAVE TO GO WHERE THE INSURANCE COMPANY DIRECTS ME?
No. It is your legal right to do business with the shop of your choice.
6) HOW MANY ESTIMATES DO I NEED TO GET?
None. There is no law that requires this. It is the insurance company's obligation to adjust your claim fairly. If you leave your vehicle with us we will supervise the insurance appraiser and make sure they write a fair estimate.
7) DO YOU OFFER CAR RENTAL REFERRAL SERVICE?
Yes. We can make arrangements with a local rental car company to meet you at our facility. If you have rental car coverage the rental company should be able to set up a direct billing with your insurance company unless your policy states otherwise.
8) I'VE NEVER NEEDED COLLISION REPAIR BEFORE. CAN YOU BRIEFLY EXPLAIN THE CLAIMS PROCESS?
When you contact your insurance company (or the other drivers insurance company) they will ask you to explain what happened. When that is complete ask them for a claim number. With your claim number we can handle everything for you from that point including dealing with the insurance appraiser and getting you a rental car if you need one.
1) ARE MY REPAIRS WARRANTEED?
At Marina Auto Body, we offer a lifetime warranty on all of our repairs.
2) WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, Cash, and insurance companies check.
3) WHO DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility to pay Marina Auto Body when you pick up your vehicle.
4) DO I HAVE TO PAY A DEDUCTIBLE?
Your policy will reflect a deductible amount which is paid to Marina Auto Body at the time your vehicle is returned to you.
1) WHAT OTHER SERVICES CAN BE DONE WHILE MY VEHICLE IS IN THE SHOP?
We can provide for you glass service and alignment service, if necessary. Please inform us of what you may need so we will be able to make the necessary arraignments.
2) WILL THE PAINT MATCH AFTER REPAIRS?
Marina's modern factory finishes incorporate multiple layers of highly specialized paints. Marina Auto Body has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the repair process.